Privacy Policy

Last updated: 10 April 2020 

This is the online privacy policy for midsoft.com (the “Website”).

This Website is the property of Midsoft UK Ltd and this policy sets out our position regarding privacy and use of cookies on this Website.

It explains what happens to any personal data you share with us or we collect from you either directly via this Website or via email.

Certain businesses are required under the General Data Protection Regulation (GDPR) to have a data controller. The data controller for this Website is Andy Dyble, who can be contacted via email at andy.dyble@midsoft.com.

1. Information We Collect

In operating this Website we may collect and process the following data about you:

1.1 Statistical information about your visits to our Website and the resources you access.

1.2 Details you provide when you contact us via the email address, enquiry form or Trial Download form on our Website.

1.3 Information provided to us when you communicate with us for any other reason.

2. How We Process, Store and Use Your Personal Data

The way in which we process, store and use your data depends on the nature in which it was supplied it to us, as follows:

2.1 Visits to Our Website (Cookie Policy)

2.1.1 To monitor the performance of our Website, we use third-party analytics tools to track your visit. The details they collect include the IP address of the computer/proxy server you use to access the Internet, the operating system (OS) of your computer or mobile device, your internet service provider (ISP), your geographical location, the type of web browser you use and, where applicable, the URL of the referring website from which we acquired your visit.

2.1.2 These tools are certified under the EU-US Privacy Shield framework, under which they may lawfully transfer the details of your visit to a location outside the EU/EEA.

2.1.3 These tools use cookies to help them collate information about Website visits. A cookie is a small file that a browser saves on your computer or mobile device when you visit a site. It can allow the Website to remember your actions and preferences (such as login username, language, font size and other display preferences) over a period of time. That way, you don’t have to keep re-entering them whenever you come back to the Website or browse from one page to another.

2.1.4 You can control or delete cookies as you wish. To find out more, visit the All about Cookies website.

2.1.5 You can disable cookies in the settings of most browsers. However, if you choose to decline cookies you may not be able to enjoy the full functionality of our Website.

2.1.6 We never use cookies to collect personally identifiable information.

2.2 Enquiries through Our Contact Page

2.2.1 We will not share the data you supply via email or the enquiry form on our contact page with anyone else other than where necessary to deliver the services you request, to meet our contractual commitments to you or in the circumstances set out in Section 3.

2.2.2 We will not add your email address to any mailing list. However, by contacting us, you consent to being added to our address book of contacts so we can keep in touch throughout our dealings with you.

2.3 Data Collection via Our Trial Download Form

2.3.1 We will not share the data you supply through our Trial Download form with anyone else other than in the circumstances set out in Section 3.

2.3.2 We use the information you provide to monitor the success of our marketing activity and follow up your interest in our products.

2.3.3 You can exercise your legal right to access, correction or deletion of the data we hold about you through the contact methods we provide in Section 6. As outlined in Section 5, we will fulfil your request free of charge. However, further access requests may be subject to a charge of GBP 10.00.

3. Disclosure of Your Information

We may only disclose your personal information to third parties:

3.1 Where we sell any or all of our business to a third party.

3.2 Where we are legally required to disclose your information.

3.3 To assist fraud protection and minimise credit risk.

4. Third-Party Links

You may find links to external websites on our Website. These third parties should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

5. Access to Information

Under the GDPR, you are entitled to a copy of the personal data we hold about you. We will provide this free of charge. However, any subsequent request may be subject to a payment of GBP 10.00, which covers reasonable expenses in providing you with this information. Should you wish to obtain the personal data we hold about you please contact us using the details below.

6. How to Contact Us

If you have any queries, comments or requests in relation to this policy please contact our data controller, Andy Dyble, at andy.dyble@midsoft.com.

If you would prefer to write to us then our contact address is:

Midsoft UK Ltd
52–63 North Walls
Stafford
Staffordshire
ST16 3AD
United Kingdom